With Winter's freezing temperatures and snow storms hopefully behind us, we are looking forward to Spring.
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The economy continues to fluctuate, influenced by world events and the threat of terrorism. This challenges all of us to work harder and smarter, and at the same time, to be prepared in the event of a disaster. At our May User Groups, we will devote more time to Tips & Tricks, in addition to discussing disaster planning and recovery. Mark your calendar for May 14 (NJ) and May 15 (NY).
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Our focus is to provide you with timely topics that will make you more efficient. We welcome your comments and suggestions. Until we meet again, happy computing.
"My own professional philosophy is exactly the mission statement that Solution Strategists makes - to provide world-class service", said Client Account Manager Trish Proudman, "and is why coming to work here was such a natural transition".
In her role as Account Manager, Trish Proudman serves as the internal point of contact person and maintains consistent communications with our clients. In addition to providing non-technical support, Trish coordinates our client e-newsletter and organizes events such as user group meetings. As Account Manager, Trish has the opportunity to provide our clients with a world-class service experience.
Trish's natural disposition is to help others and see others succeed. She feels she has found her home at SSI. In addition to taking care of clients, she enjoys working with a team of professionals who are as committed to client services as she is. "Everyone benefits when you work as a team toward the same goal", said Trish.
Trish brings more than 20 years of client service experience to SSI. Most recently she was a Customer Relations Representative for an authorized Compaq reseller where she handled returns, customer concerns and vendor relations. She did a tremendous amount of reporting and quality analysis to determine how service could be improved.
"The most rewarding part of my job is to have helped someone out and know that I made a difference. It is a great feeling when a client says "thank you" because I called to see how they were doing," said Trish.
In her spare time Trish enjoys spending time with her family, home improvement projects and reading.